Texas Water Development Board (TWDB) Policies for Water IQ

Site Policies

This site is an official Texas Water Development Board (TWDB) ancillary website operated for authorized use only and provided as a public service.  This policy describes the TWDB's privacy and security practices regarding information collected from visitors to the site, including what information is collected and how that information is used.  Regardless of the information being transmitted to the TWDB, we will protect all such information consistent with applicable law.  The privacy of our customers and the security of this site are of utmost importance to the TWDB.

Privacy Policy

The TWDB analyzes server logs for statistical purposes only and makes no attempt to personally identify website visitors.  The TWDB does not collect any personally identifiable information, such as names, addresses, phone numbers or e-mail addresses, unless you choose to provide such information.  Statistics such as time, date, or pages requested are used for accessing the information of most interest to users and identifying system performance or problem areas.  This information is also gathered for anonymous File Transfer Protocol (FTP), remote account login, or for other comparable connections.  Information which may be collected at this site through questionnaires, feedback forms, or other means, enables the TWDB to determine a visitor’s interests, with the goal of providing better customer service.

All information collected, including server log information and information submitted on electronic forms, is subject to disclosure to others upon request according to the requirements of the Public Information Act (codified at Texas Government Code, Section 552.011, Vernon’s 2000) and the State Government Privacy Policies Act (codified at Texas Government Code, Section 559, Vernon's 2001).  Information collected by electronic mail and by web forms may be subject to the Public Information Act; however, email addresses of those who correspond with the TWDB are confidential and may not be disclosed unless the sender agrees to such.  Exceptions to confidentiality may be reviewed at Texas Government code, Section 552.137.

By sending the TWDB an electronic mail message or submitting a web-based form, you may be sending the agency personally-identifying information, such as name and address.  In these cases, the TWDB may retain the information as long as necessary to respond to your request or otherwise resolve the subject matter of your e-mail.  The TWDB may redirect your message to another government agency or person who is in a better position to answer your question as necessary.  Please be aware that e-mails and web-based forms are not necessarily secure from third party interception or misdirection.  For your own protection you may wish to communicate sensitive information using another method.

Review of Personal Information

An individual who submits information in electronic format through this website is entitled, on request, to receive and review the information that the TWDB collects about the individual, and to have TWDB correct the information.  To make a request, please contact the following person:

Public Information Officer
Telephone: (512) 463-8165
Info Desk: (512) 463-7847
E-mail: publicinfo@twdb.texas.gov


For site security purposes and to ensure that this service remains available to all users, the TWDB employs monitors and filters to identify and block unauthorized attempts to upload or change information, or otherwise cause damage to the information on this website.  Unauthorized access, modification or destruction of this site are strictly prohibited and may be punishable under the Texas Penal Code Chapters 33 (Computer Crimes) or 33A (Telecommunications Crimes).

Website Link Policy

This website provides links to other websites, both public and private, for informational purposes.  This policy does not apply whenever visitors leave Water IQ Web site and follow a link to another site, including the sites of other state agencies and local governments.  Links to other Web sites from this site are provided solely as a courtesy.  The TWDB has no control over the posting of material to such Web sites and cannot take responsibility for the validity of the content.  The TWDB endeavors to follow the State Web Site Link and Privacy Policy, which addresses linking to and from state agency Web sites.  TWDB encourages organizations that link to this website to comply with the provisions of the State Web Site Link and Privacy Policy, especially regarding protection of the privacy rights of individuals, and to make reasonable efforts to provide accessible sites.


A cookie is a small text file that resides on the user’s hard drive, created at the request of the web server to track specific information.  The Water IQ Web site will use cookies to create session information to facilitate your use of the site.  The information contained in these cookies is randomly created information and contain no personally identifiable information, so your anonymity is preserved.  These cookies are not stored or tracked after the session ends.


With respect to documents or information available from this website, or documents or information from other servers made available through this website, neither the TWDB nor any of their employees, nor any of their contractors, subcontractors, or their employees, makes any warranty, express or implied, including the warranties of merchantability and fitness for a particular purpose, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately owned rights.

TWDB makes no effort to independently verify, and does not exert editorial control over, information on pages outside of the Water IQ Web site.  TWDB advises site visitors to read the privacy policies of any third-party sites accessed through this site.  TWDB does not endorse any of the products, vendors, consultants, or documentation referenced in this website.  Any mention of vendors, products, or services is for informational purposes only.

Copyright Policy

The Texas Water Development Board freely grants permission to copy and distribute its materials.  The agency would appreciate acknowledgment.